Warranty Policy
Every watch we sell is backed by warranty coverage — either passed through from the manufacturer or provided directly by us. This policy explains what's covered, for how long, and how to file a claim if you ever need to.
Coverage by Purchase Type
Full Manufacturer Warranty
New watches carry the manufacturer's full original warranty, typically covering manufacturing defects in materials and workmanship for the period specified by the brand.
Time Supply NYC Warranty
Certified pre-owned watches are backed by our own warranty covering mechanical function, in addition to any remaining manufacturer warranty where applicable.
What's Covered
| Covered | Details |
|---|---|
| Movement defects | Manufacturing or mechanical defects affecting timekeeping or function, not caused by misuse or external damage. |
| Material & workmanship | Defects in case, bracelet, or component construction present at the time of sale. |
| Water resistance | Where explicitly stated for the specific reference, subject to normal use and periodic gasket servicing. |
What's Not Covered
- Normal wear and tear, including cosmetic scratches or bracelet stretch from regular use.
- Damage caused by accidents, misuse, unauthorized repairs, or modifications.
- Water damage resulting from failure to maintain water resistance through regular servicing.
- Battery replacement on quartz movements, where applicable.
- Loss or theft.
Warranty Period
Warranty length varies by manufacturer and by whether an item is new or certified pre-owned. Specific coverage terms and duration are provided at the time of purchase and reflected on your warranty card or purchase documentation. Please retain this documentation, as it will be required to process any warranty claim.
How to File a Warranty Claim
Contact us with your order details and a description of the issue.
We'll review your claim and advise on next steps, which may include an inspection.
Ship the item to us securely and fully insured, if requested.
We repair, replace, or advise based on our findings and applicable coverage.
Servicing Outside of Warranty
We're happy to help coordinate servicing even for issues that fall outside your warranty coverage, whether due to normal wear or an expired warranty period. Contact us to discuss options and estimated servicing costs.
Questions About Your Warranty
If you have questions about your warranty coverage or need to file a claim, please reach out: