Cancellation Policy
We understand that plans can change. This policy explains how order cancellations work at Time Supply NYC, so you know exactly what to expect before you buy.
Standard Orders
Before Shipment
Orders can typically be cancelled free of charge if the item has not yet shipped. Contact us as soon as possible to request a cancellation.
After Shipment
Once an order has shipped, it can no longer be cancelled, but may be eligible for return under our separate return policy.
Refund Timing
Approved cancellations are refunded to the original payment method, typically within 5–10 business days.
Because many of our pieces are one-of-a-kind or held in extremely limited inventory, we recommend contacting us immediately by phone if you need to cancel an order — this gives us the best chance of stopping fulfillment before the item is prepared for shipment.
Custom and Special Orders
Certain items — including custom jewelry, special-order pieces sourced specifically for a client, or watches acquired on request from a specific seller — may not be eligible for cancellation once the order has been placed and processing has begun. This is because these pieces are often sourced or produced specifically for your order and cannot be resold as easily as in-stock inventory. If an item falls into this category, we will clearly communicate that at the time of purchase.
Deposits
For high-value or special-order pieces requiring a deposit, deposit refundability will be specified at the time the deposit is taken. In general:
- Deposits on in-stock inventory are typically refundable if the order is cancelled before the item ships.
- Deposits on special-order or sourced pieces may be non-refundable once we have committed to acquiring the item on your behalf, since this often involves a binding commitment on our end.
Specific deposit terms will always be confirmed with you directly, in writing, before any deposit is collected.
How to Request a Cancellation
- Contact us as soon as possible by phone or email with your order number and reason for cancellation.
- We'll confirm order status and let you know whether the item can still be cancelled or has already shipped.
- If eligible, we'll process the cancellation and issue a refund to your original payment method.
- If the order has already shipped, we'll walk you through our return process instead.
Contact Us
If you need to cancel an order or have questions about this policy, please reach out as soon as possible — the sooner we hear from you, the more options we typically have available.
Policy Updates
This cancellation policy may be updated from time to time. Any changes will apply to orders placed after the update date, and the policy in effect at the time of your purchase will govern that order.