Returns & Refunds Policy
We want you to feel confident in your purchase. This policy explains how returns and refunds work at Time Supply NYC, including our return window and refund processing timeline.
Return Window: 30 Days
You have 30 days from the date of delivery to initiate a return on eligible items. To qualify for a return within this window, the item must be:
- In its original, unworn condition with no signs of use.
- Accompanied by all original packaging, box, papers, and accessories as received.
- Returned with proof of purchase, such as your order confirmation or receipt.
Returns requested after the 30-day window has closed will not be eligible for a refund, though we may be able to offer alternative options such as store credit at our discretion — please contact us to discuss your specific situation.
Non-Returnable Items
Certain items are not eligible for return, including:
- Special-order or custom pieces sourced specifically for your purchase.
- Items marked as final sale at the time of purchase.
- Items that show signs of wear, alteration, or damage not present at the time of delivery.
- Gift cards.
How to Start a Return
Contact us within 30 days of delivery to request a return.
We'll confirm eligibility and provide return shipping instructions.
Ship the item back securely, fully insured, in its original packaging.
We inspect the item upon arrival to confirm it meets return conditions.
Given the value of the items we sell, all returns must be shipped using a trackable, insured method. We recommend contacting us before shipping so we can advise on the best way to send your return securely.
Refund Processing Time: 10 Days
Once we receive and inspect your returned item, refunds are processed within 10 business days. Refunds are issued to your original method of payment. Please note that while we process refunds within this window, your bank or card issuer may take additional time to post the refund to your account, which is outside our control.
Exchanges
If you'd like to exchange your item for a different piece rather than receive a refund, please let us know when you initiate your return. We'll process the return of your original item and help you complete a new purchase for the item you'd prefer.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, please contact us within 3 business days of delivery with photos of the issue. We will arrange a return at no cost to you and provide a full refund or replacement, as appropriate.
Return Shipping Costs
Unless the return is due to a damaged or incorrect item, return shipping costs are the responsibility of the customer. We recommend using a fully insured, trackable shipping method given the value of the items involved.
Questions About a Return
If you have questions about starting a return or the status of a refund, please reach out: